Bovoba helps online stores proactively notify customers when fulfillment and shipping delays occur
Using Bovoba = more customer 😍 + a more profitable business
of support tickets are related to ‘Where is my order?’ enquiries from your customers.
of customers list shipping delays as the reason they stop buying from a store.
of a store’s profit margin is generated by repeat customers.
Shipment tracking with Bovoba
will increase customer satisfaction, help reduce support tickets volume and generate more repeat sales. What more do you need? :-)
Bovoba super-power #1: Delivery Checker
Step 1: Tell us how quickly orders sent by [your carrier] should normally be delivered to your customer (i.e. the delivery window).
Step 2: We track every shipment with that carrier. Any time a shipment is not marked as delivered before the cut-off time lapses, we send your customer and the support team a notification.
Step 3: Once the shipment is back ‘in-transit’, we again update all parties.
What if there is no delay? Great! We simply send any of the regular tracking notification emails you want to send out.*
Result? Wow your shoppers with a superb ‘We are on top of things’ mentality and see your repeat customer rate increase, followed by an increase in your profits.
You’re welcome :-)
Branded tracking pages (coming soon)
Why send your customer to the tracking page of your carrier? Instead, send them to a tracking page that is 100% on brand.
- Offer additional product information.
- Pitch any referral or membership programmes.
- Offer cross-sell to other products.
- ..or whatever.
With our custom tracking page builder, you can customise your page to reflect whatever you need to continue to grow CLV, even before the first shipment has arrived.
Bovoba super-power #2: Fulfillment Checker
Step 1: Tell us what the cut-off time is for same day fulfilment. Segment by day or carrier if needed.
Step 2: We carefully track every completed purchase in your store. If an order is not fulfilled before the cut-off time lapses, we send your support team a notification.
Step 3: Your support team can look into the issue and check to see if the order has indeed not been fulfilled on time. If so, they can now proactively communicate that to the customer and get the warehouse to address the problem pronto!
Still not convinced?
Perhaps you will be when you see how much not using Bovoba is really costing you.
Calculate how much not using Bovoba Delivery Checker is currently costing you.
We believe the cost is best reflected by the amount of annual revenue lost from potential repeat customers. Select the inputs below that match with your online store to find out.
Successful online stores are not reactive,
they are proactive. Get Bovoba today.
Setting up your Bovoba account is easy. No need to involve a developer, just answer a few questions about your shipping setup and hey presto!
Connect your online store
Select your carriers and define delivery and cut-off times
Done! We email your team (and your customers) if something goes wrong.